CUSTOMER SUPPORT AGENT (m / w) IN MUSIC-TECH STARTUP
Skoove.com | Minijob (€450) | Approx. 10 h / week | Berlin | As soon as possible Are you looking for a company where you can make a difference, have a voice, and work with a team of industry experts who are passionate and hard-working? As a Customer Support Agent at Skoove, you will resolve customer queries via E-Mail and discuss solutions with colleagues from our marketing, quality assurance, and product development departments. Come, join the band, and help us achieve Skoove’s goal: making music learning fun, effective, and accessible to everyone! YOUR JOB - English customer support via our CRM system (no phone), - answer questions regarding our product, technical issues, and billing, - collaboration on improving our support policies and their documentation, - template management, - communicate and discuss issues with our marketing, quality assurance, and product development departments. YOUR PROFILE - You have first experience in supporting end customers on different issues - ideally software, - you are fluent in English and have flawless orthography, - you are a tech-savvy person, - you have time to work on several days / week, - you have a friendly, service-oriented personality, - you speak German or an additional foreign language? Great! - You have a German working permit, - you are interested in Skoove and maybe even play an instrument. WHAT IS IN IT FOR YOU? - You look after a cool product with mostly happy customers, - you can work from home from time to time, - if you are interested, you can grow with our startup and take on additional responsibilities at Skoove. ARE YOU INTERESTED AND THINK YOU WOULD BE A GREAT FIT FOR OUR TEAM? We are looking forward to hearing from you. Please click the following link: https://www.skoove.com/en/jobs#op--customer-support-agent