Customer Care Workshop English
(Level B1/B2 des GeR**) Unsere Workshops haben ein Baukasten-Prinzip. Sie selbst wählen aus den angegebenen Themen und gestalten ihren Workshop selbst. Für 5 UE* wählen Sie drei Bausteine! Baustein 1 - Essentials overview of customer service, working in customer service, skills and qualities of good customer care Baustein 2 - Socializing with Customers social interaction with customers, showing hospitality, making small talk Baustein 3 - Face-to-Face with Customers body language, dealing with Q & A sessions, socializing after presentations, socializing at trade fairs Baustein 4 - On the Phone first impressions, basic telephoning phrases, setting up appointments, rescheduling meetings, confident on the phone Baustein 5 - Call Center Success basic call center and customer-focused language, orders, understanding the customer, finding solutions Baustein 6 - Customer Care Through Writing formal and informal writing styles, correct use of writing styles, effective written communication Baustein 7 - Problems and Complaints typical customer complaints, problem solving, responses to complaints, policy explanations, social media Laufzeit: jeweils 5 UE* 4 - 8 Teilnehmer EUR/Teilnehmer Ähnliche Workshops bieten wir auch in Spanisch, Französisch oder Italienisch an! * UE = Unterrichtseinheit; 1 UE = 45 Minuten ** GeR = Gemeinsamer Europäischer Referenzrahmen